customer service
through technology, the way organizations interact with their customers.
interact with their customers.
Our Values
Vision
To transform, through technology, the way in which organizations and their customers interact, contributing to operational efficiency and improving customer satisfaction.
Mission
We provide solutions through innovation and technology that make people's lives easier by transforming their day-to-day transactions into agile, simple and effective experiences.
Our Values
Reliability and commitment
We ensure compliance with the agreed goals, respecting high levels of quality within a framework of efficiency, strength and sustainability in our solutions, as well as in the relationships with our clients, partners and collaborators.
Integrity
We build trusting relationships with respect, loyalty and honesty as the basis of our behavior. We communicate in a direct way prioritizing the care of our clients, our organization and our team.
Continuous learning
We demonstrate a constant learning attitude, we adapt to changes in an agile way and we solve challenges based on technological innovation, consolidating a team that grows and improves continuously.
Impact
We are passionate about making a positive impact on our clients and the community, which is why we live our work with a focus on results, a sense of urgency and social awareness.
Partnership
We enjoy and are proud of what we do and with whom we do it. We share effort and learning in a climate of collaboration and respect, seeking to give the best of ourselves in each project and assignment.
Our Statistics
Our numbers define the quality of the TurnosPR system. We have a high number of locations throughout Puerto Rico, millions of shifts issued, 24/7 technical support and more than 100+ thousand users who use our system to monitor their shifts.
1000+
Locations
50 Million +
Turns issued
10 Million +
Appointments
Awarded by the Made in Puerto Rico Products Association with the Excellence in Quality Award in the Innovation Category 2018.
TurnosPR Track Record
Whatsapp Integration
Dynamic Dating
Turnos Unique
Multi-channel and Multi-company for notifications
Integration of hand seals
Mobile App
Upgrade to the Shift System
Dynamic configurations
Improvements to the appointment modules
Redesigned Kiosk
Mobile Kiosk
Geofencing
Performance Improvements
Space Generation Redesign
Microsoft Outlook integration
Multi-Level Appointment Services
Redesign of the Adiministrative Modules
KPI indicators
Redesign of the Shift Displays
Functional safety
Configurable security roles
Duplication of offices
Google Analytics
Tolerance options
Video Call
Central Call
IVR
Email a turnos
Voicemail a turnos
Data retention
Batch cancellations
Mailing Blast
Texting Blast
API Survey
Automatic Check In
Data export
Notification Sender
Mobile subpoena registry
Vaccination integrations
Coordination of instant second dose
Online Examination
Non-shift surveys
Multi Languages (English and Spanish)
Document Upload
Digital Collection Integration
Integration to Cesco Digital
Kiosk Redesign
Single Sign On
Extreme Demand Management
Alerts for survey results
Upgrade to the Web Appointments module
Upgrade to the Appointments Mobile module
Premium Informative Quotations
Branding the surveys
Incorporation of images in surveys
Virtual Queue
Additional extra fields
Turnos API
QR Code
Power BI
CRM Integration
Wizard Survey
Overwaiting Alerts
Appointment Api
Cycles of Announcements
Interactive Displays
Dashboard
Accessibility
Offlines Management
Current Reports
Historical Reports
Multi Office Reports
Dashboard
Mobile Access
Reminders
Google Map
Push, Automatic
Equitable, Multiple Priorities
Instant Call
Call back
Audio on Screens
Multi Service
Multi Rows
Row Groups
Surveys
Overwaiting
Employee Status
Transfer
Not Present
Rows by Screens
Videos by Screens
Kiosk Integration
Appointments
Videos / Images
Text Messaging
Shift System