We organize your appointment spaces digitally, reducing waiting time and improving the service experience.
Benefits
The Appointment System allows the client to request an appointment from the comfort of their home. It also allows if the entity has a call center to manage the appointment for the individual. We make advanced use of technology by sending email and text message notifications. Through the internet, the individual can select their appointment, review their calendar and/or cancel the appointment.
- The organization is offered multiple functionalities for the administration of appointments, ranging from the creation of the bank of available spaces, data to be informed of the people summoned and statistics that cover from start to finish the processes related to appointments.
- Appointments allows the client to request the most convenient dates and times for him/her. Through the functionality of the module, the different alternatives are presented based on the selected criteria. The client will be able to select the available space he/she is interested in.
- On the administrative side, offices can define the available spaces based on their staff. As people select their appointments, the spaces available for the rest are automatically reduced.
Main functionalities
The Appointment module allows the customer or service center to book an appointment.
It allows the client to request the most convenient dates and times for him, within the availability of the office.
Offices can define the available space based on their staff.
As people select their appointments, the available spaces are automatically reduced.
Provides appointment data and statistics, covering from start to finish of the appointment process.
It allows to know in advance the persons summoned to the office.
Notifications are sent by email or text. Appointment reminders are sent.
It sends along with the appointment confirmation, a "Google Maps" that directs you from your location to your facility.
Integrates the kiosk that allows the verification of the appointment at the time of registration by checking if it is the right date, time and place.
Appointment utilization reports by month. It is possible to see the available spaces vs. the used ones. Indicates to the user the documents he/she will need for the management to be performed.
Report of persons summoned per day.
Comparison report of available spaces vs. coordinated appointments.
Appointment report by status.
Coordination of service into the future.
Allows to manage service demand through space availability.
A specialist can attend one service or multiple services and availability is automatically controlled.
The appointment can be with any specialist or the one assigned to the case.
Reduces waiting times.
Citizen receives notification and reminders.
Citizen receives the GPS of the office to be visited.
Issue a QR Code for easy check in.
Integration to the representative's Outlook calendar.
It provides multiple reports such as people appointments, demand/supply analysis, available spaces and others.
Additional functionalities
The web page is created at a URL associated with the company.
A website is designed in its entirety with content.
Allows the placement of informative videos associated with the services.
Allows you to place PDF documents or requests associated with the services.
Allows the citizen to upload the documents related to the request.
Appointments are only offered to those who comply with the documentation.
Set the required and optional ones.
Reduces the loss of citizen and employee time due to not having the necessary information.
Allows the employee to pre-assess the case.
The Representative has access to the documents when attending the case.
Reduces the cost associated with document management.
Reduces storage costs.
They can attend the customer remotely without losing visual contact.
Eliminates the need to use a third-party application on both the employee and the customer.
Supports remote work.
Reduces the need for physical presence for identification or identity validation.
Reduces the possibility of fraud.
Let's start now!
At TurnosPR we will guide you to improve the service experience for your customers.
