Our Values

Vision

To transform, through technology, the way in which organizations and their customers interact, contributing to operational efficiency and improving customer satisfaction.

Mission

We provide solutions through innovation and technology that make people's lives easier by transforming their day-to-day transactions into agile, simple and effective experiences.

Our Values

Reliability and commitment

We ensure compliance with the agreed goals, respecting high levels of quality within a framework of efficiency, strength and sustainability in our solutions, as well as in the relationships with our clients, partners and collaborators.

Integrity

We build trusting relationships with respect, loyalty and honesty as the basis of our behavior. We communicate in a direct way prioritizing the care of our clients, our organization and our team.

Continuous learning

We demonstrate a constant learning attitude, we adapt to changes in an agile way and we solve challenges based on technological innovation, consolidating a team that grows and improves continuously.

Impact

We are passionate about making a positive impact on our clients and the community, which is why we live our work with a focus on results, a sense of urgency and social awareness.

Partnership

We enjoy and are proud of what we do and with whom we do it. We share effort and learning in a climate of collaboration and respect, seeking to give the best of ourselves in each project and assignment.

Our Statistics

Our numbers define the quality of the TurnosPR system. We have a high number of locations throughout Puerto Rico, millions of shifts issued, 24/7 technical support and more than 100+ thousand users who use our system to monitor their shifts.

1000+

Locations

50 Million +

Turns issued

10 Million +

Appointments

Awarded by the Made in Puerto Rico Products Association with the Excellence in Quality Award in the Innovation Category 2018.

TurnosPR Track Record

2023
2023

Whatsapp Integration

Dynamic Dating

Turnos Unique

Multi-channel and Multi-company for notifications

Integration of hand seals

Mobile App

2022
2022

Upgrade to the Shift System

Dynamic configurations

Improvements to the appointment modules

Redesigned Kiosk

Mobile Kiosk

Geofencing

Performance Improvements

Space Generation Redesign

Microsoft Outlook integration

Multi-Level Appointment Services

Redesign of the Adiministrative Modules

KPI indicators

Redesign of the Shift Displays

Functional safety

Configurable security roles

Duplication of offices

Google Analytics

Tolerance options

2021
2021

Video Call

Central Call

IVR

Email a turnos

Voicemail a turnos

Data retention

Batch cancellations

Mailing Blast

Texting Blast

API Survey

Automatic Check In

Data export

Notification Sender

2020
2020

Mobile subpoena registry

Vaccination integrations

Coordination of instant second dose

Online Examination

Non-shift surveys

Multi Languages (English and Spanish)

Document Upload

Digital Collection Integration

Integration to Cesco Digital

Kiosk Redesign

Single Sign On

Extreme Demand Management

2019
2019

Alerts for survey results

Upgrade to the Web Appointments module

Upgrade to the Appointments Mobile module

Premium Informative Quotations

Branding the surveys

Incorporation of images in surveys

Virtual Queue

Additional extra fields

Turnos API

QR Code

Power BI

CRM Integration

2018
2018

Wizard Survey

Overwaiting Alerts

Appointment Api

Cycles of Announcements

Interactive Displays

Dashboard

Accessibility

Offlines Management

Current Reports

Historical Reports

Multi Office Reports

Dashboard

2017
2017

Mobile Access

Reminders

Google Map

Push, Automatic

Equitable, Multiple Priorities

Instant Call

Call back

Audio on Screens

Multi Service

Multi Rows

Row Groups

2016
2016

Surveys

Overwaiting

Employee Status

Transfer

Not Present

Rows by Screens

Videos by Screens

2015
2015

Kiosk Integration

Appointments

Videos / Images

Text Messaging

2014
2014

Shift System